Terms & Conditions

Definitions

• "DHAT" or "we": the provider of the platform.
• "Clinic": the licensed healthcare facility contracted to use the platform.
• "User": any person granted an account on the platform.
• "Service": the platform, its interfaces, and associated support.

What the service is

DHAT is a platform for managing mental healthcare: it organises appointments, documentation, assessments, and workflows within the clinic.

DHAT is not a healthcare provider. It does not give medical advice and does not produce a diagnosis or any clinical decision.

Not an emergency service

DHAT does not provide emergency services or continuous clinical monitoring. In an emergency, call 997 or go to the nearest emergency department. The platform must not be relied on in urgent situations.

Eligibility and accounts

• Each account is issued to one named person and must not be shared.
• Users are responsible for keeping their credentials confidential and for activity carried out under their account.
• You must tell us immediately if you suspect any unauthorised use.

Clinic responsibilities

• Verifying staff professional licences and their entitlement to view clinical content.
• Obtaining the patient consents required by law.
• Granting permissions by role and need, and revoking them as soon as an employment relationship ends.
• The accuracy of data entered into the platform.

AI and clinical responsibility

The platform may propose draft notes and summaries. Every output is an unsigned draft requiring clinician review and approval before it is saved to the medical record.

Full clinical responsibility remains with the clinician and the clinic. No output from the platform is a substitute for clinical judgment.

Acceptable use

The service must not be used to:

• Breach the laws of the Kingdom of Saudi Arabia.
• Attempt to access another clinic's data or unauthorised parts of the system.
• Scrape data automatically or resell the service without written permission.
• Introduce harmful content or attempt to disrupt the service.

Intellectual property

The platform, its software, design, and trade marks belong to DHAT. Clinical data entered by the clinic remains the clinic's, and we claim no ownership over it.

Availability and support

We aim to keep the service continuously available, and may need scheduled maintenance windows, which we announce in advance. Service levels and support are set out in the agreement with the clinic.

Limitation of liability

The service is provided under the agreement with the clinic. We are not liable for clinical decisions, nor for indirect or consequential loss, to the extent permitted by applicable law.

Termination

The agreement may be terminated as it provides. On termination we allow the clinic to export its data within the agreed period, after which it is deleted in line with the retention policy.

Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia, and its competent courts have jurisdiction over any dispute arising from them.

Changes to these terms

We may amend these terms. The last updated date appears at the top of this page, and we notify clinics of material changes before they take effect.

Contact us

For any question about these terms, write to hello@dhat.sa.